SketchUp Maintenance and Support Subscription

Predictable upgrade expenses

During the term of your subscription, you're entitled to any major upgrades of SketchUp Pro released. After that term ends, you can renew your subscription for another year of predictable upgrade expenses. Renewing early does not shorten the term of your subscription! Your new subscription will begin only when your original expiration date arrives.

Phone and email support

In addition to the Help Center and Help Forum, your subscription gives you access to technical support via email and phone. If you’re encountering an issue installing or authorising SketchUp Pro (or any other issue with SketchUp Pro), let us know and we’ll be happy to help out.

Reinstatement Fees

When your subscription is close to ending, we will email you renewal reminders. After the expiry of your maintenance and support subscription, you need to pay a reinstatement fee in addition to your subscription cost. Avoid this cost by renewing before your subscription expires. If you do not renew within one year of expiry, the reinstatement fee will be higher. We are unable to renew any licenses that have been expired for more than three years. In this case, a new license would need to be purchased.